SHIPPING POLICY

Last updated: JAN 2026

This Shipping Policy applies to all orders placed through the Glow Haus website.

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SHIPPING & DISPATCH

We aim to dispatch all orders as quickly as possible. During busy periods, please allow 1–4 business days for your order to be processed and dispatched.

As we are regionally located, delivery timeframes may vary. Once dispatched, please allow approximately:

• 2–5 business days for Express Post deliveries
  (depending on your location and Australia Post delays).

Once your order has been processed, you will receive a tracking notification via SMS to the contact number provided at checkout.

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ADDRESS & CONTACT DETAILS

It is the customer’s responsibility to ensure all delivery details (including address and contact number) are entered correctly at checkout.

If incorrect or incomplete information is provided:

• Glow Haus takes no responsibility for lost or delayed parcels

• Orders will not be refunded or replaced due to incorrect details supplied by the customer

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PACKAGING

All orders are shipped in secure padded packaging to help protect your items during transit.

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RETURNS & CHANGE OF MIND

NO CHANGE OF MIND RETURNS.

Due to health, hygiene, and safety reasons, we do not accept change-of-mind returns on any products. Please choose carefully before completing your purchase.

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EXCHANGES

Due to limited inventory, we do not offer direct exchanges.

If you wish to exchange an item:

• The item must be returned unused, in original packaging, and include the original packing slip

• Once received and inspected, we will issue either:

  • an e-gift card, or

  • a refund (if applicable) for the value of the returned item

Please note:

• We cannot guarantee stock availability for replacement items at the time your return is received

• Return shipping costs are the responsibility of the customer unless required by Australian Consumer Law

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CONTACT

For any shipping or order enquiries, please contact us at:
📧 helloglowhaus@gmail.com